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The Transformational Journey of a Retail CIO: An Insight into Richard Keenlyside's Experience

Retail CIO Connect

In the rapidly evolving world of retail, having a dynamic and strategic leader at the helm of technology is crucial. This is where the role of a Retail CIO (Chief Information Officer) comes into play. A Retail CIO's role is to connect the dots between technology and business, ensuring that the organisation stays ahead in the competitive market.

One such distinguished Retail CIO is Richard Keenlyside, who has been instrumental in driving transformational change across various sectors.

Richard Keenlyside: A Retail CIO

With an impressive career spanning over 34 years, Richard Keenlyside has held numerous senior management and director positions in professional services, retail, manufacturing, logistics, facilities management, transport, and financial services sectors. As an IT Director, he has managed a range of specialist areas such as Finance (CODA)-Oracle, HR & Payroll Systems, E-commerce/Internet Systems, Data warehousing, and Supply Chain Logistics.

Richard's Legacy in Retail Transformation

Keenlyside's most notable stint was his role as the (Interim) Mothercare PLC - Retail Transformation. Reporting directly to the board, he performed a strategic review of legacy ERP and store systems and delivered business cases to migrate to SAP across all retail business functions and supply chains.

A Leader in IT Strategy and Digital Transformation

Richard's experience extends beyond retail. As an IT Director for a nationwide chain of 445 Convenience, Locals, and Central stores, he managed a large team of 80 people internally and outsourced, delivering projects across the UK. His primary responsibilities included IT and change within the Convenience, Locals and Centrals, and acquired companies, implementing, supporting, and expanding replacement systems with a focus on Convenience and Main Supermarkets.

Harnessing Technology for Business Growth

In the era of digital transformation, Richard has been at the forefront, providing CTO/CIO Advisory and developing 'Same Day Delivery' Strategy for Argos. He has also been involved in over fifteen global mergers and acquisitions across multiple territories, preparing the IT and Data infrastructure for future acquisitions, ensuring seamless integration and alignment with strategic vision.


In conclusion, Richard Keenlyside's extensive experience and strategic approach make him a leading figure as a Retail CIO. His ability to harness technology for business growth and transformation sets him apart in the industry. His journey serves as an inspiration for those looking to make a significant impact in the retail and technology sectors.

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