Career History

Microsoft Inc.

Senior Digital Strategy Consultant at Microsoft Inc. – Championed enterprise cloud adoption, AI integration, and data modernisation for global clients. Delivered scalable Azure-based solutions, enhancing operational agility and security. Advised C-level executives on digital transformation, aligning technology with business objectives to drive innovation, efficiency, and competitive advantage.

Touch Logic

Touch Logic was established by Richard Keenlyside and had two distinct business functions - a management consultancy and an eCommerce business. The eCommerce business was developed from scratch, using escrow software as a foundation and creating an eCommerce software engine, which was revolutionary at the time. The company was eventually sold in 2011.

FitFlop

FitFlop (Interim) – ERP Global Digital Transformation Programme Lead
Spearheaded global ERP transformation, replacing Microsoft Nav with NetSuite across 250 staff. Delivered a £14M capital programme, cutting £2.5M in annual tech debt. Implemented PLM, standardised global reporting, led RFI/RFP processes, and defined data governance strategies—driving operational alignment and digital efficiency across retail, manufacturing, and finance.

Co-Operative Food

Interim Retail Transformation Lead at Co-Operative Food, delivering a £151M SAP migration business case with £141M in identified benefits. Defined a five-year strategic roadmap, aligned IT with business goals, and introduced cloud-first and agile methodologies. Restructured IT governance, developed competency frameworks, and enhanced risk management, driving digital maturity across 2,500 stores.

Game UK

Led transformation at Game UK during Gamestation acquisition, delivering multichannel e-commerce and warehouse automation. Implemented Agile development for tactical systems across UK, France, Sweden, and Spain. Integrated JDA, SAP, and Vanderlande systems to streamline logistics and retail operations, enhancing commercial expansion and customer experience across European markets.

Northumbria Water

Interim Programme Lead at Northumbrian Water, delivering RPA and AI initiatives that saved 75,000 hours annually and removed 50 FTE. Automated 35% of 2,500 reports, implemented invoice scanning with machine learning, and established an RPA Centre of Excellence. Enabled real-time analytics via Power BI, enhancing compliance, efficiency, and decision-making.

Network Rail

Transformation Programme Director at Network Rail – Led national infrastructure digitisation, implementing maintenance systems and predictive analytics. Streamlined asset management, reduced downtime, and enhanced safety compliance. Delivered enterprise IT strategy, integrating cloud platforms and data governance frameworks to support modern railway operations and long-term digital resilience.

Quollify

Technology & Strategy Advisor at Quollify, an AI-driven video-matching platform. Guided MVP evolution, secured £0.5M SEIS/EIS funding, and advised on monetisation through subscriptions, advertising, and data. Shaped strategic growth, AI architecture, and data management, aligning tech with business goals to connect professionals via algorithmically matched video pitches.

Argos

Led ERP and supply chain transformation for Argos within Accenture’s global retail practice. Delivered Oracle and SAP solutions, optimising logistics and warehouse operations. Defined strategic roadmaps, improved system integration, and enhanced retail performance. Advised on digital innovation, aligning IT capabilities with Argos’ omnichannel growth and customer experience objectives.

Endava

Associate Strategy Advisor at Endava, delivering IT and digital due diligence for private equity clients. Led ERP/WMS advisory across SAP, Oracle, and Manhattan. Supported 15+ global M\&A deals, aligning IT and data infrastructure for acquisition readiness. Developed RPA capabilities, advised on data governance, and crafted technology roadmaps for finance and retail sectors.

J Sainsbury's PLC

IT Board Director for Sainsbury’s Convenience Stores, overseeing IT and change across 445 UK locations. Led £175M IT budget, implementing scalable systems for convenience and main supermarkets. Delivered major digital transformations, optimising supply chain, POS, and store operations. Member of the Convenience Operating Board, driving technology strategy and business alignment.

LoneStar Group

A leading global provider of customized high-performance metal fasteners, flow-control components and gaskets to the global oil & gas and power generation industries.

M.I. Dicksons

Fractional CIO and Strategy Director at M.I. Dickson, leading IT transformation across retail and wholesale. Delivered AI chatbots, Oracle SaaS migration, and Adobe Commerce platform. Boosted operational efficiency by 40%, cut tech debt by £0.7M, and increased sales by £1.4M via home delivery tech. Drove data strategy, CRM integration, and centralised analytics.

M.I. Dicksons

Advisory Non-Executive Director at M.I. Dickson, steering technology strategy and transformation. Provided strategic guidance on AI, data governance, and digital platforms. Oversaw optimisation of IT operations, ensuring alignment with business goals. Supported leadership with actionable insights, fostering innovation, efficiency, and long-term digital growth in a retail and wholesale environment.

Accenture

Accenture (Interim) – Retail, Supply Chain, WMS Transformation Practice Lead
Led a global team of 120 in retail and supply chain transformation across ERP and WMS domains. Delivered strategic projects for Argos, Tesco, Ford, and Vodafone. Approved a five-year business plan, optimised £86m budget, and presented at European conferences on emerging tech and supply chain strategy.

Bells Stores Limited

Bell Stores Limited was a chain of convenience stores that had operations in the Northeast of England. Founded in 1979, the company had grown to become one of the leading chains in the UK by 2004. At this time, J Sainsbury PLC made the decision to acquire Bell Stores and integrate it into its business model. 54 stores with an annual turnover of £60m

Mothercare PLC

Head of Business Transformation and Interim Technology Director at Mothercare PLC, reporting to CEO. Led £18.1M change portfolio, carving the business into three entities. Delivered £40M cost savings, outsourced IT to Tata, and implemented Salesforce CRM, Oracle Finance, and Manhattan WMS. Spearheaded GDPR compliance and international supply chain recovery.

Webasto (Germany)

Technology Carve-Out Lead at Webasto, advising on IT separation for EV charging division. Delivered infrastructure, application, and data assessments, and proposed ERP transition paths including SAP S/4HANA, Infor Cloud Suite, NetSuite, and D365. Created strategic investment paper for Transcom Capital, ensuring operational independence and alignment with carve-out objectives.

MAN Truck & Bus

Digital Transformation Lead at MAN Truck & Bus – Spearheaded ERP and supply chain system enhancements within Accenture’s global practice. Delivered Oracle and SAP-based logistics solutions, improving operational efficiency. Defined strategic roadmaps, streamlined warehouse management, and integrated emerging technologies to support scalable, future-ready transportation infrastructure across international markets.