top of page

The Role of Change Management in ERP Transformation

Updated: Feb 8


Change management is a structured approach to transitioning individuals, teams, and organisations from a current state to a desired future state. In the context of an ERP transformation, change management involves preparing your organisation for the new systems, processes, and workflows that will be introduced. This includes managing the human side of change to ensure that your employees are ready, willing, and able to work in the new way of doing things.

The Importance of Expert Guidance

One cannot underestimate the importance of expert guidance in managing change during an ERP transformation. This is where the experience of Richard Keenlyside, a seasoned business consultant and transformation director, comes into play. With over 20 years of experience in leading successful transformations for a variety of organisations, Richard brings a wealth of knowledge and expertise to the table.

According to his website, Richard's approach to change management is characterised by a strong focus on people, processes, and technology. He believes in the power of clear communication, stakeholder engagement, and continuous learning to drive successful change.

7 Steps to Effective Change Management for Your ERP Transformation

1. Establish a Clear Vision
The first step in any transformation journey is to establish a clear vision of what you want to achieve. This vision should be communicated throughout the organisation to ensure that everyone understands the reasons for the change and the benefits it will bring.
2. Engage Stakeholders
Stakeholder engagement is a key aspect of change management. This involves identifying all the people who will be affected by the change and involving them in the process.
3. Develop a Detailed Change Management Plan
A detailed change management plan is essential to guide your transformation journey. This plan should outline the steps you will take to manage the change, including communication strategies, training programmes, and measures to deal with resistance.
4. Communicate Regularly and Transparently
Regular and transparent communication is crucial to managing change effectively. This involves keeping everyone informed about the progress of the transformation and addressing any concerns or issues that arise.
5. Provide Training and Support
Providing training and support to your employees is essential to ensure that they are able to work effectively with the new ERP system. This includes both technical training on how to use the system and soft skills training to help them adapt to the new ways of working.
6. Monitor and Adjust
Change management is not a one-time event but an ongoing process. It's important to monitor the progress of the transformation and adjust your strategies as needed to ensure success.
7. Celebrate Successes
Finally, it's important to celebrate successes along the way to keep morale high and motivate your team to continue working towards the ultimate goal.


Effective change management is crucial to the success of your ERP transformation. By following these seven steps and leveraging the expertise of seasoned professionals like Richard Keenlyside, you can ensure a smooth transition and maximise the benefits of your new ERP system.


Q1: What is the role of change management in ERP transformation?

A1: Change management in ERP transformation involves preparing your organisation for the new systems, processes, and workflows that will be introduced, including managing the human side of change.

Q2: Why is expert guidance important in managing change during an ERP transformation?

A2: Expert guidance can bring valuable knowledge and experience to the table, helping you navigate the complexities of change management and ensure a successful transformation.

Q3: What are the key steps in effective change management for ERP transformation?

A3: The key steps include establishing a clear vision, engaging stakeholders, developing a detailed change management plan, communicating regularly and transparently, providing training and support, monitoring and adjusting, and celebrating successes.

Q4: How can regular and transparent communication aid in change management?

A4: Regular and transparent communication can help keep everyone informed about the progress of the transformation and address any concerns or issues that arise, thus facilitating smoother change.

Q5: Why is it important to celebrate successes in change management?

A5: Celebrating successes can help keep morale high and motivate your team to continue working towards the ultimate goal of the transformation.

2 views0 comments


Rated 0 out of 5 stars.
No ratings yet

Add a rating
bottom of page