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Developing a Target Operating Model


In today's rapidly changing business landscape, organisations are constantly looking for ways to improve their operations and ensure long-term success. One way to achieve this is by developing a target operating model (TOM). A target operating model is a blueprint that outlines how an organisations will deliver its products or services, achieve its strategic objectives, and optimise its resources. In my blog post, we will explore the importance of developing a target operating model and the key considerations to keep in mind during the process.

The Benefits of a Target Operating Model

A well-defined target operating model provides numerous benefits to an organisation. Firstly, it helps align the various components of the business, such as people, processes, technology, and data, towards a common goal. By clearly defining roles, responsibilities, and workflows, a TOM enables efficient collaboration and minimises duplication of efforts. This, in turn, leads to improved productivity and cost optimisation.

Secondly, a target operating model facilitates effective decision-making. By having a clear understanding of the organisation's capabilities, strengths, and weaknesses, leaders can make informed decisions about resource allocation, investments, and strategic initiatives. This ensures that resources are utilised in the most effective and efficient manner, leading to better outcomes and a competitive advantage.

Lastly, a well-designed target operating model enables agility and adaptability. In a rapidly changing business environment, organisations need to be flexible and responsive to market dynamics. A TOM allows organisations to quickly identify and respond to changes in customer needs, market trends, and industry regulations. It provides a framework for continuous improvement and innovation, ensuring that the organisation remains relevant and future-proof.

Key Considerations in Developing a Target Operating Model

Developing a target operating model requires careful planning and consideration. Here are some key factors to keep in mind during the process:

  1. Clear Strategic Objectives: A target operating model should be aligned with the organisation's strategic objectives. It is important to clearly define the desired outcomes and priorities before designing the TOM. This ensures that the operating model supports the organisation's long-term vision.

  2. Stakeholder Engagement: It is crucial to involve key stakeholders from different levels and functions of the organisation in the development of the target operating model. This ensures buy-in and a shared understanding of the operating model across the organisation. Stakeholders can provide valuable insights and perspectives that contribute to the success of the TOM.

  3. Continuous Improvement: A target operating model is not a one-time exercise. It should be regularly reviewed and refined to keep up with changes in the business environment. Continuous improvement is key to ensuring that the TOM remains relevant and effective in achieving the organisation's goals.


Developing a target operating model is a critical step for organisations looking to optimise their operations and achieve long-term success. A well-designed TOM aligns the various components of the business towards a common goal, facilitates effective decision-making, and enables agility and adaptability. By considering key factors such as clear strategic objectives, stakeholder engagement, and continuous improvement, organisations can develop a target operating model that drives growth, efficiency, and innovation.

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